Return & Exchange Policy

Effective Date: June 29, 2026

At Yasaftech centre, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you with returns and exchanges in accordance with the policy below.

1. Return Period

Customers may request a return or exchange within 15 days from the date of receiving their order.

Unfortunately, requests made after the 15-day return period cannot be accepted.

2. Eligibility for Returns

To qualify for a return or exchange, the product must:

• Be returned within 15 days of delivery.
• Be in the same condition as when it was received.
• Be unused and free from damage, scratches, or signs of wear.
• Include all original packaging, accessories, manuals, and any free promotional items.
• Be accompanied by proof of purchase (receipt or order confirmation).

Products that do not meet these conditions may not be eligible for a refund or exchange.

3. Non-Returnable Items

The following items cannot be returned or exchanged unless they are defective or supplied incorrectly:

• Products damaged through misuse, negligence, or accidental damage.
• Items with missing accessories or original packaging.
• Special order or customized products.
• Products showing signs of installation or modification.

4. Return Options

You may return your item using either of the following methods:

Option 1: Drop Off at Our Shop

You may return the product in person at our store during business hours.

Store Address:

Junction Trade Center, 5th Floor, Shop No. 501
Nairobi, Kenya

Option 2: Courier Return

If you choose to send the product by courier, the return shipping cost is the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Processing Time

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved returns and exchanges are processed within 1–7 business days after the returned item has been received and inspected.

6. Exchanges

If you wish to exchange an item for another product of equal or different value, we will gladly assist you.

If the replacement item costs more than the original purchase, the customer will be required to pay the price difference.

If the replacement item costs less, the remaining balance will be refunded or issued as store credit, depending on the circumstances.

7. Refunds

Once your return has been approved, your refund will be processed using the original payment method whenever possible.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

Shipping charges are generally non-refundable unless the return is due to an error on our part or a defective product.

8. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. We will arrange an appropriate replacement or refund after verifying the issue.

9. Contact Us

If you have any questions regarding our Return & Exchange Policy, please contact us:

Yasaftech centre

Phone: +254 720 737 324

Email: info@yasaftechcentre.com

Location: Junction Trade Center, 5th Floor, Shop No. 501, Nairobi, Kenya